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- Patient Relations Phone
- 619-532-6418
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- Patient Relations Website
- Patient Relations Website
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- Patient Feedback Manager/Online Comment Card Email
- Patient Feedback Manager/Online Comment Card Email
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- Mon
- 0730 - 1600
- Tue
- 0730 - 1600
- Wed
- 0730 - 1600
- Thu
- 0730 - 1600
- Fri
- 0730 - 1600
- Sat
- Closed
- Sun
- Closed
Patient Relations at Balboa Naval Hospital assists patients in mediating or communicating with departments within Naval Medical Center San Diego. FREQUENTLY ASKED QUESTIONS Patient Feedback Manager Phone: (619) 532-6418 2. HOW DO I REQUEST AN INTERPRETER (FOREIGN LANGUAGES AND AMERICAN SIGN LANGUAGE)? 3. HOW DO I REQUEST A SECOND OPINION? Patient Feedback Manager Hand deliver to the Patient Relations Department, Building 1, 1st Floor, near the Pharmacy. Please include the following information in your appeal: 4. WHAT IS FACE-TO-FACE? HOW DO I REQUEST A FACE-TO-FACE CONFERENCE? 5. HOW CAN I REQUEST A SOCIAL WORKER? CASE MANAGER? 6. HOW CAN I REQUEST MY MEDICAL RECORDS? 7.WHAT IS SPACE AVAILABILITY (SPACE-A)? HOW CAN I GET AN APPOINTMENT AS A SPACE-A BENEFICIARY? Space-A patients are: Space-A beneficiaries are eligible for care, but at a lesser priority access for primary care compared to that of TRICARE Prime beneficiaries. Space-A beneficiaries are advised to walk-in or call the clinic directly and speak with the Clinic Manager or the Clinic Customer Service Representative. For additional information on Space-A, please contact a Health Benefits Advisor at 619-532-8328. 8. HOW CAN I SEND A COMPLIMENT? Online Comment Card Hand deliver to the Patient Relations Department, Building 1, 1st Floor, near the Pharmacy. 9. HOW CAN I SEND MY CONCERNS? Online Comment Card Hand deliver to the Patient Relations Department, Building 1, 1st Floor, near the Pharmacy. 10. HOW CAN I FIND OUT IF MY FRIEND OR FAMILY MEMBER IS HOSPITALIZED AT NMCSD? 11. HOW CAN I STAY AT THE FISHER HOUSE? 12. HOW CAN I GET IN CONTACT WITH MEDICAL BOARDS? LIMITED DUTY (LIMDU)? PHYSICAL EVALUATION BOARD (PEB) ATTORNEY? Or Naval Legal Service Office Southwest 13. HOW CAN I OBTAIN A WHEELCHAIR OR WHEELCHAIR ASSISTANCE? 14. HOW CAN I OBTAIN ASSISTANCE WHILE AMBULATING THROUGHOUT THE NMCSD BUILDINGS? 15. HOW CAN I CONTACT THE CLINIC/DEPARTMENT CUSTOMER SERVICE REPRESENTATIVE? 16. HOW CAN I OBTAIN INFORMATION ON THE COMPREHENSIVE COMBAT AND COMPLEX CASUALTY CARE (C5) ADVISORY GROUP? 17. HOW CAN I REQUEST TO APPEAL A BILL? 18. HOW CAN I VOLUNTEER MY SERVICES AT NMCSD? Source: Balboa Patient Relations Website
1. HOW DO I CONTACT NMCSD PATIENT RELATIONS?
Naval Medical Center San Diego
Attn: Patient Relations Department
34800 Bob Wilson Drive
San Diego, CA 92134
Call the Patient Relations Department during normal working hours at 619-532-TALK(8255), 0730-1600, Monday-Friday. For after hours and weekend translation requests, please call the Quarterdeck at 619-532-6400.
Request for a second opinion from your primary or specialty care provider. If your request for a second opinion is not granted, contact the Patient Relations Department via one of the two methods below:
• Full name and SSN of sponsor
• Full name of patient requesting a second opinion
• Reason(s) for request
Face-to-Face is a program that connects deployed service members with their hospitalized family members through a secure internet site. Please contact the Patient Relations Department at 619-532-6418 for further information.
Ask your primary care manager to submit a consult. Please note that beneficiaries are required to meet certain criteria in order to utilize these services.
Call the Patient Administration Department, Medical Records Division at 619-532-9344 or visit the Medical Records Division, Building 1/1st Floor, near the Pharmacy.
Space Availability is also known as “Space-A.”
• TRICARE Standard/Extra beneficiaries (Active Duty Family Members, Retirees, Eligible Family Members of retirees)
• NATO members/Partners for Peace Countries/Reciprocal Agreements
• Ex-service maternity
• Secretarial designees
• Dependent parents and parent in-laws
• Federal Judges
Please send your compliments to the Patient Relations Department via one of the three methods below:
Naval Medical Center San Diego
Attn: Patient Relations Department
34800 Bob Wilson Drive
San Diego, CA 92134
Please send your concerns to the Patient Relations Department via one of the three methods below:
Naval Medical Center San Diego
Attn: Patient Relations Department
34800 Bob Wilson Drive
San Diego, CA 92134
Please contact the Patient Administration Department at 619-532-8319 or the Quarterdeck at 619-532-6400.
Contact the Fisher House Office for availability at 619-532-9055, after hours call 619-944-9677, or visit their website at https://www.med.navy.mil/sites/nmcsd/Patients/Pages/services/FisherHouse.aspx.
Disability Advisory Counsel is available from:
Disability Advisory Office
Naval Medical Center San Diego
Bldg 26, 1st Floor
619-532-5605
Naval Station San Diego
Building 56
Please call to schedule an appointment: 619-556-1703
You may obtain a wheelchair through the Emergency Department 619-532-5490, Quarterdeck (532-6400), or Patient Relations Department 619-532-6418 or 619-532-6416.
Contact Patient Relations Department for assistance at 619-532-6418.
Ask the clinic’s front desk personnel to assist you.
The C5 Advisory group meets on a regular basis providing a means to communicate both positive and negative experiences for process improvement initiatives. To join the C5 Advisory Council potential members (current C5 patients) should contact the Patient Relations Department at 619-532-6418 for more information.
To request to appeal a bill, please contact a Health Benefits Advisor at 619-532-8328.
To volunteer within NMCSD and the outlying clinics, please contact the Patient Relations Department at 619-532-6418.
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