M&T Bank Merger Confusion Leads to Longer Than Normal Wait Times (2024)

Over the long weekend, M&T Bank merged with People’s United Bank. Several customers were left with many questions regarding their debit cards and online banking.

“I still haven’t gotten my ATM card and now I went in here to get some money and my ATM card, but the line is so long, there is like 25 people ahead of me and they got all types of problems and stuff,” said Theresa Rogers of West Hartford.

Theresa Rogers is one of many customers that showed up in-person at one of the M&T branch locations in West Hartford to see if she could get answers. But with long wait times, she decided to go back home and will try again another day.

“The lines are too long, there is too much waiting and it's all crowded there, it could take me an hour or hour and a half to get through the line,” Rogers said.

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Head of Community Banking Mike Keegan said it’s been a busy start to the merge, their staff has been hard at work, and he thanks customers for their patience.

“These first couple of days because there is a level of uncertainty for folks, they are calling in unprecedented numbers, they are visiting our branches in unprecedented numbers,” Keegan said.

Bank officials say customers are experiencing longer than normal wait times.

“People have been very patient, and some have been frustrated because of the wait times. We have a call back feature to give people an opportunity for us to call them back,” Keegan said.

Over 40% of customers have been able to access online banking, and some say their experience has been smooth sailing.

“It’s been a terrific transfer,” said Todd Darch of West Hartford.

Bank officials say resources are available online.

M&T Bank Merger Confusion Leads to Longer Than Normal Wait Times (2024)

FAQs

Did M&T bank merge with another bank? ›

Connecticut Attorney General William Tong has been a frequent critic of M&T Bank's customer service since the company completed in April 2022 its $8.3 billion acquisition of People's United Bank.

What happens when a bank merges with another bank? ›

The new bank might have different business hours for its branches and customer service. More services, better experience. Customers may get access to additional services after a merger, such as wealth management and financial planning, as well as more loan, deposit and investment products.

What did M&T bank used to be called? ›

M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

What is the new name for M&T bank? ›

M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company, or M&T Bank.

How many banks left after merger? ›

There will be 12 PSUs after the merger: six consolidated banks and six separate public sector banks. The Oriental Bank of Commerce and the United Bank of India started to serve as Punjab National Bank branches (1st April 2020). On April 1, 2020, Syndicate Bank became a branch of Canara Bank.

Is M&T Bank backed by FDIC? ›

M&T Bank is a member of the Federal Deposit Insurance Corporation (FDIC), certificate number 588. The FDIC is an independent agency of the U.S. government which protects depositors of insured U.S. banks against the loss of their deposits if that bank fails.

Can one bank seize money from another bank? ›

The short answer is no, not directly. A bank can only directly access funds from an account you hold at a different financial institution to settle debts if they follow the legal process of obtaining a judgment and garnishment order.

How long does a bank merger take? ›

Market estimates place a merger's timeframe for completion between six months to several years. In some instances, it may take only a few months to finalize the entire merger process. However, if there is a broad range of variables and approval hurdles, the merger process can be elongated to a much longer period.

What are the problems with bank mergers? ›

4 Common Disadvantages of Bank Mergers
  • Shaky customer service. ...
  • Inconvenient changes to products and services. ...
  • Turnover of trusted personnel. ...
  • Less local expertise and engagement. ...
  • What's the Wintrust difference?

Where does M&T bank rank in the US? ›

20 Largest Banks in the U.S.
RankBankAssets (domestic)
15M&T Bank$208.61 billion.
16Huntington National Bank$186.36 billion.
17Ally Bank$185.72 billion.
18Key Bank$185.57 billion.
16 more rows
Feb 9, 2024

Who owns M&T? ›

The ownership structure of M&T Bank (MTB) stock is a mix of institutional, retail and individual investors. Approximately 71.97% of the company's stock is owned by Institutional Investors, 5.97% is owned by Insiders and 22.05% is owned by Public Companies and Individual Investors.

Are People's United bank and M&T bank the same? ›

BUFFALO, N.Y., April 2, 2022 -- M&T Bank Corporation (NYSE: MTB) ("M&T") announced today the successful completion of M&T's acquisition of People's United Financial, Inc. (NASDAQ: PBCT) ("People's United") valued at $8.3 billion.

Is M&T a stable bank? ›

In addition, M&T maintains an ample funding and liquidity profile, and its capital position, once considered a rating constraint, currently stands at the top end of its regional bank peer group. M&T's earnings power remains resilient, supported by a diverse set of business, which provides stability to the bottom line.

Where is the main headquarters for M&T bank? ›

Our headquarters are located in Buffalo, NY.

Who is the CEO of M&T bank? ›

BUFFALO, N.Y., March 2, 2024 — M&T Bank (NYSE:MTB) Chairman and CEO René Jones has released his annual letter to shareholders, continuing a longstanding tradition of providing honest and insightful commentary about the state of the company and the economic conditions affecting its communities and the broader banking ...

Is M&T Bank the same as United Bank? ›

We're here to help answer your frequently asked questions as People's United joins the M&T Bank family.

Which two banks are merging? ›

Mega Bank Merger List
Anchor BankBanks to be Merged with Anchor BankCombined Domestic Branches
Canara BankSyndicate Bank10,342
Indian BankAllahabad Bank
Bank Of BarodaDena Bank +Vijaya Bank9,490
Union Bank of IndiaAndhra Bank + Corporation Bank9,609
2 more rows
Mar 2, 2024

Which Bank did access merge with? ›

Diamond Bank Plc., was a Nigerian multinational financial service provider. Diamond Bank was acquired by Access Bank in December 2018, and announced to complete the transactions of the merger fully in the first half of 2019.

What is the new name for People's United Bank? ›

People's United Bank has recently merged with M&T Bank. As a result of this merger, we have been alerted that some People's United Bank routing numbers used for direct deposits may no longer be active.

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