Reporting elder financial abuse | Consumer Financial Protection Bureau (2024)

Where should I report financial abuse?

• If you suspect elder financial abuse, report it to Adult Protective Services (APS). APS are social services programs in each state. They serve older adults and adults with disabilities who need help due to abuse, neglect, or exploitation. Adult Protective Services is a common term, but this may not be the name of the agency in your state. Find your local APS .
• If there is an urgent risk of harm to your loved one or someone else, you should call 911 right away. Otherwise, you can call the non-emergency number for your local police or Sheriff’s office to file a report. Some state laws define elder financial abuse as a specific type of crime. Financial abuse may also involve other crimes such as theft, fraud, forgery, embezzlement, or money laundering.
• You can also report financial abuse to your local District Attorney’s office and ask them to prosecute the person who took advantage of your loved one.

What information do I need to file a report?

Include as much information as possible in your report. Plan to share what you have observed. Even if you don’t have all of the details, you should still file a report. The authorities who will investigate the situation do not expect you to know everything.

• Time, date, and location of the incident(s)
• Names of anyone who was involved and anyone who observed the incident(s)
• Description of the suspected financial abuse and any other types of abuse or neglect
• Your loved one’s disabilities or health conditions, including any information about decision-making abilities or memory loss
• Whether you believe there is an urgent risk of danger to your loved one or someone else

What other types of help are available?

• Long-term care ombudsmen help people living in nursing homes, assisted living communities, and similar adult care communities. Ombudsmen can advocate for your loved one and help solve the problem. Every state has an Office of the State Long-Term Care Ombudsman. Find your ombudsman .
• If your loved one has a social worker, elder patient advocate, or someone in a similar role, consider asking that person for help.
• If there is a resident and family council in your loved one’s community, you could tell the council about the situation and ask for help. Resident and family councils are groups of family members who work together to help people living in nursing homes and assisted living communities and their families.
• If the financial abuse involved a financial account, work with your loved one to contact their bank, credit union, credit card company, or other financial services provider as soon as possible. Depending on the situation, the financial institution may be able to get your loved one’s money back. You can also check whether your loved one has any insurance that might cover the loss.

Problems with an assisted living community or nursing home team member

• If you suspect that a care team member or volunteer of your loved one’s assisted living community or nursing home may be financially abusing them, report your concerns to the administrator or the team member responsible for receiving reports of abuse. If the problem is not resolved, you should be able to file a grievance, complaint, or both.

Problems with financial caregivers

• If you suspect that a Social Security representative payee is misusing your loved one’s Social Security benefits, contact the local Social Security office or call the Social Security Administration at 800-772-1213.
• If you suspect that a fiduciary appointed by the Department of Veterans Affairs (VA) is misusing your loved one’s benefits, contact the VA .
• If you suspect that a guardian or conservator is misusing your loved one’s money or property, contact the court that appointed the guardian or conservator. Most courts have procedures for receiving and investigating complaints.

Scams

• If the situation involved a scam, report it to the Federal Trade Commission (FTC) .
• If the scam used the U.S. mail, report it online to the U.S. Postal Inspection Service (USPIS) or call 877-876-2455.

What legal options might we have?

You may want to talk to a lawyer to find out whether your loved one has any legal options. Local civil legal services programs (often known as “legal aid”) may be able to help for free, or you can hire a private lawyer. Search for legal services programs in your area .

• Some states have laws to help survivors of financial abuse file cases in civil court to recover their money.
• Some states have a way to temporarily freeze bank accounts or put a hold on property transfers to stop the financial abuse. Some states allow banks, credit unions, and other financial institutions to put a transaction temporarily on hold when they suspect elder financial abuse.
• You may also be able to file a case in civil court to request a “restraining order” or “order of protection.” A judge can issue one of these orders, which says the perpetrator can no longer contact your loved one. This can help separate the perpetrator from your loved one and prevent further harm.

Where can I find more information?

Read our guide, Preventing elder financial abuse: A guide for family and friends of people living in nursing homes and assisted living communities .